What Spacement does not do

Most misunderstandings on a platform arise not where something fails but where somebody expects something that was never provided for. So here, explicitly, is what Spacement does not do.

We do not broker

Spacement makes the contact possible and then steps back. There is no agent, no accompaniment through the negotiation, no recommendation about who to talk to, and nobody to mediate between you if you cannot agree.

Whatever you agree, you agree alone. That is not a shortcoming but the design: a directory that negotiated along would have an interest in the outcome.

We handle no payments

The rent runs directly between you. We hold no money in escrow, collect nothing, and do not learn whether or what was paid. No commission accrues to us from a concluded contract.

From which follows the line that makes any attempted fraud recognisable: Spacement never asks you to pay for a space. What you pay us, you pay through the billing in your account, never to a counterpart and never through a link in a message. The background is in What the price on a space means.

We provide no contracts

There is no model contract from us, no template and no legal advice. We are not party to the rental contract and are not permitted to advise on it.

What we can offer is a list of the questions that tend to cause trouble when left open. It is in From unlock to contract.

We do not vet the other party

This is the point that surprises people most often. We review listings, not people.

Concretely: we look at a new space for whether the details are plausible and the images permissible, as described in How the review of new listings works. We do not check whether somebody is entitled to let the space, whether a business is solvent, whether an identity is genuine, or whether anyone keeps their word.

Which means: a site visit does not replace vetting by us, because there is none. It is the vetting.

We do not view and do not measure

Nobody from here has been to the space you are looking at. Dimensions, condition and surroundings come from the host. If it matters, go and measure yourself.

What we do instead

For completeness, the other side: we run the directory, review new listings, mask locations until somebody has paid for access, operate the messaging system, follow up reports, and take listings down where something is confirmed.

That is the scope. It is smaller than some expect, and in return it is honestly bounded.

What that means in practice

For hosts: nobody vets who is enquiring on your behalf. Ask what you want to know, and hand over access codes or keys only when you are sure.

For operators: an unlock pays for access to the address and the contact, not for the assurance that anything comes of it. Where details demonstrably do not hold, that is a case for Reporting a listing, and we follow those up.