VAT and invoices

First the thing most often confused: invoices from Spacement cover access to the directory and nothing else. What you pay or receive for a space runs directly between you and the other party and appears on none of our invoices.

Where the tax details go

Billing address, tax details and payment method live in the customer portal. The way there is Settings, Plan & billing and the Open in Customer Portal button, as described in Subscription, invoices and cancellation.

That is also where you enter your VAT identification number. It gets verified, and depending on the result the next invoice looks different.

When reverse charge applies

For business customers in an EU country other than Germany, a verified VAT identification number brings the reverse charge procedure into play. The invoice then shows no German VAT but the corresponding note, and the tax liability passes to you as the recipient.

Within Germany that does not apply. There, German VAT is charged regardless of whether you have entered a number.

Timing matters: verification affects future billing rather than the past. An invoice already issued stays as issued. So anyone adding the number later should do it before the next billing run.

What the invoice contains

Invoices are issued by our payment provider and carry what a proper invoice needs: the issuer with address and tax number, your billing address, a sequential invoice number, the date, the service, the net amount, the rate and the tax amount, or in a reverse charge case the note instead.

The issuer is Valeford UG (haftungsbeschränkt) of Solingen, which operates Spacement.

For your bookkeeping

Every previous invoice is in the customer portal to download. Two things that tend to come up:

The one-off fee on activation and the monthly fee appear as separate items or invoices. Anyone looking at the first month and finding only one amount has usually missed the other.

A change of plan produces a prorated adjustment for the current period, appearing as a credit or an additional item. That is why a month with a switch in it is rarely a round figure.

After cancellation the invoices remain retrievable. They are subject to statutory retention requirements and therefore stay stored even if you delete your account, as described in Deleting your account.

When something is wrong

A wrong address, a missing number, an amount you cannot account for: write to support. Most of it can be corrected yourself in the customer portal going forward; for the past we will look at it.

What we cannot do is give tax advice. Whether and how you claim these amounts is for your tax adviser.